Contact
For support, questions about your audit, or product feedback — email us directly. We're a small team and we read everything.
When you reach out
To help us help you faster, please include:
- The phone number or email tied to your Cortex account
- The Klaviyo brand name you connected
- What you were trying to do and what happened instead
- Screenshots, if relevant
Common questions
Before you email, you might find your answer in the Getting Started guide — it walks through connecting Klaviyo, what data we read, and how the audit report is structured. For privacy and data-handling questions, see our Privacy Policy.
Cortex is built by 11 Agency — the team behind $50M+ in email revenue for 100+ DTC brands.